Course List

Here you will see the list of courses available to you, read more about each one and choose the course you wish to take.


Courses > Business Development E-learning

These key development modules are aimed at helping you to plan and expand your business more effectively. They are £20 each to FIS members, call 0121 707 0007 for discount code.


Business Planning to Grow

This module has been developed to help you to more effectively plan and manage your business and resources. This has also been utilised by many SME's to raise capital and secure loans and overdraft facilities so brings together y...


Diversify and Expand

This module provides some guidance, tips and hints on how you can diversify to maximise opportunities for more business


Excelling at Customer Service

This is a key area and often the main difference between winning and losing business. This module provide guidance, advice and best practice so you deliver quality service rather than pay lip service.


Managing for success

The purpose of this unit is to enable you to develop an understanding of how to manage the teams within your organisation, be an effective leader, why communication is important and managing the workload and projects.


Marketing for results

This module and enables you to review and develop your marketing strategy, approach and skills to maximise opportunities to increase sales of your products and services.


Policies and Procedures Toolkit

This module provides key skills in developing policies and procedures in key areas of Health and safety, Equal opportunities, Customer service and complaints, Environmental and sustainability, Corporate social responsibility, Busi...


Selling for profit

The module covers key stages in the sales process to help more effective prospecting. rapport, qualifying, identifying needs, summarising, proposing solution, objections, closing, decision, repeat business.


For FIS member discount codes call 0121 707 0077